If you are using a computer, chances are you have already used the services of an IT support professional at least once. When computers fail, we ask them for help to fix the problem. IT support plays an important role in any kind of business and organization.
The Role of IT Support
Companies use computers to run their business. They spend a big amount of money on computers to help the efficiency of business operations. Regardless of the size of the organization, it is important to have an IT support in place.
Internal IT Support team are available for employees. They provide immediate help to employees request.
Smaller companies avail of services of outside IT. IT support visit the company on a regular schedule to check the computers. They are also available on-call basis if needed.
IT Support Tasks
Different tasks are performed by IT experts, to name a few:
- Hardware cleaning and maintenance to make sure computers are free from defects. Hardware repair, including replacement of defective parts. They can upgrade the hardware if needed.
- Software update and patches. This ensures systems are up to date and secure.
- Manage the company’s network. Enabling the sharing of resources and files across networks.
- Provide users with training and education.
Vendors also provide IT support as a customer service. Support covers computer repair. They can provide software help. If needed, they can visit a client’s place to provide on-site service.
Critical Business Issues
Companies believe IT can give them an edge over competitors. To take advantage, they invest more money on technology. They want a faster flow of information.
They want to improve customer service. They want to increase revenue and profit.
As we become computer-driven, IT support becomes more important than ever. Its role has expanded, and some of them become part of management. They become part of decision making.
Expanded Role of IT
Some of IT’s expanded roles include:
- Identify process and technologies to use. They learn about different issues and needs. They conduct research and identify applications that can help address these needs.
- Vendor management. They begin to look for vendors that can help them.
- They start vendor evaluation aimed at identifying the best partner for a project. This will help ensure that the company is getting the best solution at the best price.
- After choosing the vendor they issue a contract to buy. They begin to track budget and delivery.
- IT receives training to prepare them to manage the project and support the end-users. They will teach the end-users on the use of the application. Training maximizes the value of the investment.
Applications and Solutions
Here is are examples of the applications and solutions deployed by IT support:
- Accounting system to handle bookkeeping, payroll, sales, and inventory. They provide financial report faster and in real-time.
- Web design project for the company’s website.
- E-Commerce project which enables the company to sell products and services online.
The Rise of the Specialist
Specialists are the same IT support professional, but they possess extra skills. They acquired these skills through training and certification. They are either an employee or an outside consultant on a project basis.
Roles of the Specialist
The specialist has various roles in an organization.
This role manages the organization’s network. They are responsible for the operation and maintenance of the company’s network. They install, configure, and support the organization’s network systems.
Database Administrator (DBA)
An IT expert who manages the company’s database by maintaining data integrity. They ensure that data is secure from unauthorized access but is available to users all the time.
A DBA will often have a working knowledge and experience of a wide range of database products. A DBA may own a degree in Computer Science and have obtained related IT certifications.
Server Administrators maintain the servers within the organization. They install and configure various types of hardware and software. They manage users access rights.
Additionally, they are responsible for the backup and recovery of the servers, and they also track the performance of servers.
A Security Expert is an IT Specialist that creates a defensive plan for the Organization’s Information Systems. They plan how to protect the company’s data better against data breach. They help the organization to develop disaster recovery and business continuity plans.
They test and update these plans to make sure things work if needed. They also provide training for staff members.
A person can perform 2 or 3 of the above functions, but seldom an individual can be an expert in all fields.
IT Support in Critical Times
Now more than ever, you need to protect your business and keep on top of everything. That is where Streaming Technology Ohio can help you. With our services, you can focus on growing your business while we manage your files and database.
Protect your database and files.
The business you have built is on a solid database foundation. We make sure that your records on your customers, your products and services, are secure and protected to maintain continuity of business.
Grow the network of clients.
Develop new relationships with people outside of the organization. By growing the network, we can keep your business thriving even through the economic and financial situations, especially now with a looming recession. You need to grow your business, not shrink it.
IT security / support is an investment. Let us help you protect your business now.